Top HubSpot Updates - Monday Recap - Dec. 16, 2024

The holidays are right around the corner, but HubSpot isn’t slowing down! This week brings a fresh batch of updates to keep you moving forward as the year winds down. Whether you’re wrapping up projects or setting the stage for a strong start to the new year, we’ve got the latest HubSpot updates to help you stay on top of it all. Let’s dive in!

Here are the Top HubSpot Updates for the past week ending December 16, 2024:

• Sales Hub in Google Calendar, 
• Conversational Support Powered By AI, 
• Migrate your existing knowledge base onto the new suite of customization tools.

Sales Hub in Google Calendar

Introducing Sales Hub in Google Calendar, a new feature of the HubSpot Sales Chrome extension. Now, you can effortlessly log meeting outcomes, prepare for upcoming meetings, and follow up​ —all from your Google Calendar.

How does it work?

Watch this demo to get started.

Enabling the Feature:

• In the HubSpot Sales Chrome extension, navigate to Settings > Extension Enablement > Google Calendar to enable the feature.

Note: Meeting prep and follow-up are features of Meeting Assistant, which is part of HubSpot's Sales Workspace. To benefit from meeting prep and follow-up, make sure you're enrolled in the Sales Workspace public beta (available for seated Sales Hub Pro+ users).

Upcoming meetings:

• For meetings that are coming up, users will see Prepare, which will open the Meeting Assistant in a new browser tab.

Past meetings:

• For meetings that are in the past, users can:
  
  • See the Follow Up, which will open the Meeting Assistant in a new browser tab.
  • View and log outcomes for past meetings, with changes syncing directly to HubSpot.

Conversational Support Powered By AI

The new self-service support agent provides smarter, context-aware solutions through natural and personalized interactions. Now, you can enjoy a seamless chat experience by typing directly with the agent, eliminating the need for quick-reply options.

How Does It Work?

Whether you’re looking for detailed product information, troubleshooting steps, or help with an account issue, the self-service agent is equipped to handle a wider range of queries.

You’ll also notice that some quick-reply options have been removed in favor of a more conversational approach, allowing you to type out exactly what you need without feeling like your problem has been put into a box.

And if you ever need additional support, you can always connect with our live support team anytime. This means faster resolutions, more relevant answers, and a smoother, more effective support journey every time.

Old

New

Migrate your existing knowledge base onto the new suite of customization tools

Our previous release "Customization tools for new knowledge bases" required that users start from scratch to take advantage of new customization features. With this update, we offer an easy path for existing customers to migrate their legacy knowledge base to the new platform!

NOTE: This release is only applicable to customers that have legacy knowledge bases to migrate to the new tools. To confirm if you should be opting into this migration tool, check out your knowledge base dashboard and look for our legacy interface:

If you see a "Configure" dropdown in lieu of the "Customize template" and "Organize categories" buttons, you're already taking advantage of our newest tools!

New customization features in the knowledge base tool are outlined below:

Themes:

• Style your knowledge base fonts, colors, buttons, and more using 50+ granular controls in the Theme Editor.
• Add custom fonts from the font picker of the theme editor.
• More on theme settings in this article.
• Please note: Custom themes and developer tools are not supported for the KB at this time.

Navigation menus:

• Not only will you be able to style your navigation menu links in the theme editor, but there is now support for dropdown menu items.
• You can also reuse existing menus from any Marketing or CMS Hub content.
• More on navigation menus in this article.

Editor:

• Edit article content in a revamped editor that reflects the look and feel of your configured styles. With this change, the article editor will be more consistent with our website page and blog post editing experiences.
• Use Breeze Copilot to edit and generate knowledge content.
• Commenting: add comments to individual articles for a collaborative writing process.
• (Enterprise only) Approvals: request approval before articles are published live.
• One-Click Publish: reduce superfluous clicks when publishing a knowledge base article.
• For those who liked the streamlined experience of the old article editor, we have a new Focus Mode for the editor that zooms in on just the core article content.

Management:

• (Enterprise only) Limit increase: Accounts with multiple knowledge bases can now add up to 25 KBs!
• Refreshed management tools that will allow users to create saved views and easily filter articles using a management screen consistent with other content tools in HubSpot.
• Cloning: For the first time, it is possible to clone your knowledge base articles.
• Language support: Rather than the 38 supported languages and locales available before, there are nearly 200 languages and locales supported for your articles, consistent with HubSpot's website page and blog post tools.
• Header HTML: It is now possible to add header and footer HTML across the entire knowledge base at once. Before, header HTML could only be applied at the individual article level.
• Query KB data using GraphQL

→ Please note: Custom themes and developer tools are not supported for the KB at this time.

Why does it Matter?

For years, we've been hearing your feedback about the limits of styling knowledge base articles, especially when compared to other types of HubSpot-hosted content like website pages and blog posts. The related post on the Ideas Forum is one of the top ten most-upvoted ideas in HubSpot history.

Simple updates to navigation menu fonts or text alignment were not possible, and knowledge bases often couldn't match the branding of a main website. These updates are a big first step in addressing that pain.

How Does It Work?

When viewing a legacy knowledge base, users will be given the option to migrate over to our new tools.

Upon confirmation, our migration flow will create a copy of the legacy knowledge base using the new platform and the legacy knowledge base will become read-only. Users will be able to customize dozens of new style fields, review their changes, and then publish their new knowledge base live when they're ready to go. Corresponding legacy KBs will be unpublished automatically and will be deleted after 30 days post-publish.

Users will have 90 days to begin the migration flow upon opt in approval. HubSpot will begin migrating any remaining users over in early 2025.

Start the New Year Strong With a HubSpot Tune-Up